Facilities & Services

At The Wai, you can enjoy a better shopping experience with the following complimentary services and facilities.

Free Wi-Fi

Octopus card top-up service   
Electric vehicle charging stations 
Disabled facilities  
Umbrella lending  
Mall event and information enquiry
Local transportation information enquiry 
Wheelchair lending (within mall area only) 
Pet stroller lending (within mall area only) 
Pet Priority Lift 
Pet Priority Parking Lot
Pet Waste Station
Pet stroller Parking Lot
eService Locker 
Pet Supplies lending

Baby Caring Room 
Our Baby Caring Room is located on L5, operating from 10 am to 10 pm daily

Baby Stroller Lending
You can borrow baby stroller from our eService Locker on B4 or at our Customer Services Centre on L2 from 10 am to 10 pm.

First aid kit

AED first aid service