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Facilities & Services

The Wai concierge is located at

For enquiry, please call 2567 9766 or contact us online.

At The Wai, you can enjoy a better shopping experience with the following complimentary services and facilities.

Octopus card top-up service
Electric vehicle charging stations
Disabled facilities
Umbrella lending
Mall event and information enquiry
Local transportation information enquiry
Wheelchair lending (within mall area only)
Pet stroller lending (within mall area only)
Pet Priority Lift
Pet Priority Parking Lot
Pet Waste Station
Pet stroller Parking Lot
eService Locker
Pet Supplies lending

Baby Caring Room
Our Baby Caring Room is located on L5, operating from 10 am to 10 pm daily

Baby Stroller Lending
You can borrow baby stroller from our eService Locker on B4 or at our Customer Services Centre on L2 from 10 am to 10 pm.

First aid kit

AED first aid service