Facilities & Services

Octopus card top-up service   
Electric vehicle charging stations 
Disabled facilities  
Umbrella lending  
Mall event and information enquiry
Local transportation information enquiry
Wheelchair lending (within mall area only)

Baby Caring Room 
Our Baby Caring Room is located on L5, operating from 10 am to 10 pm daily

Baby Stroller Lending
You can borrow baby stroller from our eService Locker on B4 or at our Customer Services Centre on L2 from 10 am to 10 pm.

Pet stroller lending (within mall area only)
Pet Priority Lift
Pet Priority Parking Lot
Pet Waste Station
Pet stroller Parking Lot
Cat/Dog Friendly Family Washroom
eService Locker
Pet Supplies lending

The Wai shall allow pet cats and dogs to enter and stay subject to the following Terms and Conditions. By bringing your pet cats and dogs into The Wai, you are deemed to have read, understood and agreed to these Terms and Conditions.

1. Only domesticated pet cats and dogs (“cat/dog(s)”) are permitted to enter The Wai. All other animals are prohibited, unless with the prior written consent from the management office.
2. Cat/dog owners must comply with all applicable laws and regulations, terms and conditions and the instructions of the The Wai staff. If cat/dog owners are found to be in breach of any of these Terms and Conditions and/or if the Company in its sole discretion determines that the behaviors of the cat/dog(s) or their owners are a threat to and/or a disturbance to others, the Company shall have the right to deny entry to the The Wai or request the owners and their cat/dog(s) to leave immediately.
3. Cat/dog owners shall be solely responsible for their safety and the safety of their cat/dog(s) and/or their property and/or belongings, and shall be solely responsible for any injuries and/or damage to and/or loss of property and/or belongings of others and/or their cat/dog(s) while at the The Wai. The Company shall not be responsible and do not assume any liability for any such injuries, damage and/or loss, whether such injuries, damage and/or loss is caused by the Company or otherwise.
4. “Fighting dogs”, or other “known dangerous dogs” as classified under the Dangerous Dogs Regulation (Cap 167D) are not allowed to enter The Wai.
5. Cat/dog owners shall keep your cat/dog(s) in a pet stroller or carry bag, or carry by hand while staying in the indoor area of The Wai.
6. Cat/dog owners are permitted to walk their cat/dog(s) at the podium and shall always keep their cat/dog(s) on a leash of no longer than 1.5 meters in length. Medium or large dogs (over 40cm or weighing more than 20 kg) are also suggested to wear mask.
7. According to statutory requirement, cat/dog(s) are not allowed to enter restaurants or supermarkets (food business licensed areas). Offenders are liable to prosecution.
8. Cat/dog owners shall always keep the podium clean and hygienic, and use their own sealed bags, containers and/or tools for immediate clean-up of any faeces or urine of their cat/dog(s) before proper disposal.
9. The Wai has the right to interpret these Terms and Conditions. In case of disputes, the decision of the Company (including the interpretation of these Terms and Conditions) will be final and binding on all parties concerned.
10. The Chinese version of these Terms and Conditions is for reference only. In case of discrepancies between the provisions of the English version and the Chinese version, the English version shall prevail.
11. The above cats and dogs guideline is except for guide dogs & dogs in connection with the exercise of a lawful power.

These Terms and Conditions are issued by The Wai.

Please contact us at 2567 9766, should you have any questions or require any assistance.

First aid kit

AED first aid service